Post Launch Services
Once the solution is launched, Voxiva's goal is to hand over the ongoing management of the solution to your team. We continue to host and monitor the solutions on a 24/7 basis and provide you with 24/7 customer support, but the customer team takes on the responsibility for managing and enhancing the solution using the Voxiva platform's web-based tools. Our ongoing services include:

Robust and Secure Hosting
Voxiva has invested in robust and secure data centers around the world to host solutions. These data centers deliver world-class security and reliability. Servers are backed up continually to ensure effective disaster recovery.

24/7 Application and Network Monitoring
As a service provider, we are responsible for keeping our customers application running 24 hours a day, every day of the year. All developed systems are monitored 24/7/365 from our Global Network Operations Center (GNOC).

24/7 Customer Support
Voxiva's customer support staff is available 24/7 to respond to customer concerns and help them get the most out of the platform. Customers can select varying levels of customer support according to their needs.

Maintenance
As a Software as a Service (SaaS) provider, Voxiva continually enhances and improves our service offering with a view to increasing functionality, improving performance and ensuring the ongoing protection of our environment from evolving threats. As such, from time to time Voxiva must perform routine maintenance on our platform and network. Voxiva strives to perform these activities with little to no impact to the availability and uptime of each customer application. However, in some situations customers may experience some degradation of service or service disruption during the course of any maintenance window. To help our customers prepare for such activity, Voxiva makes every effort to conduct these maintenance activities within the pre-planned maintenance windows published further down on this page. Should we need to conduct standard maintenance outside of this schedule, Voxiva will provide our customers at least 48 hours advance notice to ensure they have sufficient time to prepare.

Below you will find a schedule of maintenance windows that Voxiva has reserved should maintenance and improvements be required to the environment that hosts your applicateelion. We reserve these days and if not needed then we do not take the maintenance window that month. However, Voxiva wants to plan these events as far into the future as possible so that you as a customer may be better prepared. In some cases, Voxiva has unplanned events occur that require us to take an unplanned maintenance window. If this should occur, Voxiva will communicate with as much advance notice as possible. So please review the rotational schedule below. Voxiva will also periodically update this table and schedule as well so please be sure to check regularly.


Please note that during these maintenance windows, customers may experience periods of decreased performance and/or brief periods when your application may be unavailable. This is normal and to be expected as we will be working on routine updates to both the hardware and the software that is used to support your application. We will endeavor to minimize the impact to your application’s performance, and will notify you once the maintenance window finishes.